Methods and systems for routing calls in a marketing campaign
US9171322B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 7, 2015 |
| Grant date | Oct 27, 2015 |
| Priority date | — |
| Expiry date | Apr 7, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5191
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An online and offline communication processing and tracking system using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first customer prospect communication. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is routed to entity placing a bid on the caller call. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.