Method and system of obtaining diagnostic data from a device at a remote location
US9177272B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 23, 2008 |
| Grant date | Nov 3, 2015 |
| Priority date | — |
| Expiry date | Oct 23, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q40/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method of obtaining diagnostic data from a device at a remote location in one embodiment includes establishing a communications link between a service location and a customer location remote from the service location, transmitting first diagnostic data from a device at the customer location over the communications link, receiving the first diagnostic data at the service location, generating an action request at the service location in response to the received first diagnostic data, transmitting the action request to the customer location, receiving the action request at the customer location, authorizing the received action request, obtaining second diagnostic data associated with the action request from the device, and transmitting the second diagnostic data to the service location.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.