Software sustaining system
US9189317B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Mar 17, 2011 |
| Grant date | Nov 17, 2015 |
| Priority date | — |
| Expiry date | Feb 10, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/0631
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method comprising detecting an problem with a software product, capturing debugging information corresponding to the detected problem, searching for the detected problem in a repository of a set of known issues corresponding to the software product to identify a root cause of the detected problem. If the detected problem is a known issue in the set of known issues corresponding to the software product, automatically applying a corresponding solution to the detected problem. If the detected problem is not a known issue in the set of known issues corresponding to the software product, analyzing the user input describing an occurrence of the problem with the software product, as well as the captured debugging information. Based on the analysis, the repository of the set of known issues is updated to include the detected problem as a new known issue and a corresponding solution to the detected problem.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.