Patent · US Active

Call recording with interaction metadata correlation

US9197744B2 · kind B2 · utility

9Cited by

7References

16Claims

0Family size

Assignee

NICE-SYSTEMS LTD. · IL

Inventors

Yuval Sittin · Kópavogur, IS
Efim Kolodizner · Ashdod, IL
Tal Zur · Rishon LeZion, IL
Shlomi Levi · Kfar Sava, IL
Omer Kochba · Egilsstaðir, IS
Tal Obsfeld · Kópavogur, IS
Dorit Youda · Rishon LeZion, IL
Roni Krivoshey · Ramat HaSharon, IL

Key dates

Filing date	Dec 31, 2013
Grant date	Nov 24, 2015
Priority date	—
Expiry date	Apr 21, 2034

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/556
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

Methods and systems are described for call recording, e.g. in a VoIP system. At least one endpoint may be configured to terminate a call. A recording system may be configured to record call content data from multiple endpointsA the controller may receive, from a call exchange, interaction metadata relating to calls starting and terminating at the endpoint; receive notifications relating to call content from the recording system; and match the interaction metadata to the notifications.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.