System and method for correlating empirical data with user experience
US9201752B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 19, 2010 |
| Grant date | Dec 1, 2015 |
| Priority date | — |
| Expiry date | Feb 25, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/046
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method includes receiving at a computing system empirical data related to one or more information technology entities. The method further includes receiving at the computing system one or more user experience indicators, the user experience indicators indicative of a user's experience using a computer application. The method further includes correlating by the computing system the empirical data with the one or more user experience indicators to determine a quality of service delivered to a user for a plurality of time periods. The method further includes determining by the computing system, based on the correlation, whether one or more issues with one of the one or more information technology entities are related to the quality of service delivered to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.