Patent · US Active

System, method, and computer program for communication channel-independent business flow management

US9203958B1 · kind B1 · utility

0Cited by

6References

19Claims

0Family size

Assignee

AMDOCS SOFTWARE SYSTEMS LIMITED · IE

Inventors

Srikanth S. Nandula · San Jose, US
Abhay V. Acharekar · Cupertino, US
John D'Amour · Sunnyvale, US

Key dates

Filing date	Aug 11, 2011
Grant date	Dec 1, 2015
Priority date	—
Expiry date	Oct 29, 2032

Classification

Technology area (CPC H)Electricity
CPC primaryH04Q3/00
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system, method, and computer program product are provided for communication channel-independent business flow management. In use, input associated with a communication is received over a communication channel. Additionally, a communication channel-independent business flow is initiated in response to the input. Furthermore, the input is provided to a communication channel-specific backend system, using the communication channel-independent business flow.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.