Methods and systems for dynamically suggesting answers to questions submitted to a portal of an online service
US9218423B2 · kind B2 · utility
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88References
22Claims
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Key dates
| Filing date | Apr 30, 2013 |
| Grant date | Dec 22, 2015 |
| Priority date | — |
| Expiry date | Jun 27, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/9538
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In accordance with embodiments, there are provided mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service. These mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service can enable embodiments to provide help document suggestions with limited user input. The ability of embodiments to provide help document search term suggestions with limited user input can enable users to quickly and efficiently find useful help documents.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.