Computer-implemented system and method for reducing voice transcription error
US9218808B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Mar 2, 2015 |
| Grant date | Dec 22, 2015 |
| Priority date | — |
| Expiry date | Mar 2, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/0638
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer-implemented system and method for reducing voice transcription error is provided. Audio data is received during a call and parsed into utterances. A transcribed value and confidence score are assigned to each utterance. Those utterances with low confidence scores are identified as questionable utterances. One of the questionable utterances is selected from the audio data and a pool of questionable utterances is formed. The pool includes the selected questionable utterance and other questionable utterances, from other calls, that are similar to the selected questionable utterance. A size threshold is applied to the pool of questionable utterances. All the questionable utterances in the pool are provided to at least one human transcriber when the pool fails to satisfy the size threshold. Further transcribed values are received from the transcriber for each of the questionable utterances in the pool.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.