Methods and apparatus for collecting, analyzing, and presenting data in a communication network
US9231837B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 7, 2013 |
| Grant date | Jan 5, 2016 |
| Priority date | — |
| Expiry date | Jul 3, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/16
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods and apparatus for analyzing, collecting, and presenting data in a communication network are disclosed. An example method includes analyzing collected data to generate gateway metrics representative of a user experience of a user-initiated communication within a network, the network comprising network elements, the gateway metrics comprising at least one of a number of termination attempts for a DS0 channel, a number of rejected attempts for the DS0 channel, a number of terminations answered for the DS0 channel, a number of attempts for a hunt group, a number of rejected attempts for the hunt group, or a number of terminations answered for the hunt group; determining an average upper transaction time per customer based on the collected data; and presenting the gateway metrics in a plurality of tabular views corresponding to service area levels, the views presenting performance data representing the average upper transaction times of the service area levels.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.