Analyzing voice characteristics to detect fraudulent call activity and take corrective action without using recording, transcription or caller ID
US9232052B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 21, 2014 |
| Grant date | Jan 5, 2016 |
| Priority date | — |
| Expiry date | Nov 21, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6027
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for monitoring telephone calls to detect fraudulent activity and take corrective action is described. The system receives a first group of telephone calls having associated voice characteristics and analyzes the first group of telephone calls to identify and store a first set of distributions of voice characteristics that are indicative of normal activity, fraudulent activity, or indeterminate activity. The system receives a second group of telephone calls to be analyzed. The system analyzes the second group of telephone calls to identify a second set of distributions of voice characteristics associated with the second group of telephone calls. The system then compares the second set of distributions of voice characteristics to the stored first set of distributions of voice characteristics to assess a probability that one or more telephone calls in the second group of telephone calls represents normal, fraudulent, or indeterminate activity. If the assessed probability of fraudulent activity exceeds a threshold, the system takes appropriate corrective action, such a flagging the fraudulent call or withholding a financial incentive associated with the fraudulent c…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.