Services support system and method
US9239991B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 29, 2014 |
| Grant date | Jan 19, 2016 |
| Priority date | — |
| Expiry date | Jul 29, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/016
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method for remotely supporting users includes receiving identification information of a potential problem with a remotely located equipment from a user and responding to receiving the identification information by providing a recommended work scope to the user. The recommended work scope includes a recommended series of actions to perform to at least one of repair or replace a component subsystem and an instructional representation for display on a mobile device. The first instructional representation both illustrates the series of actions to perform and includes at least one annotation to represent an alert to the user that is related to the action being illustrated. The first instructional representation includes images, videos, and/or a combination thereof that are displayed on the mobile device to guide the user through the recommended work scope.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.