Systems and methods for establishing communication between an interpreter and a service recipient

US9240027B2 · kind B2 · utility

Inventors

• Quyen Kiet · Anaheim, US
• Uttam Shah · Irvine, US
• Barry Goldstein · Las Vegas, US

Key dates

• Filing date: Sep 15, 2014
• Grant date: Jan 19, 2016
• Expiry date: Sep 15, 2034

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/063112
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A representative a scheduler and telecommunication provider manager has instructions that are stored in memory and executed by a processing device. The instructions includes the logics of receiving a request for a date, time, and an availability of an interpreter having at least one language interpretation to schedule a interpretation service assignment from the plurality of computing devices associated with the at least one service recipient; receiving authorization of a interpretation service assignment from the plurality of computing devices associated with the at least one insurance carrier based on the requested date, time, and availability of the interpreter; responsive to receiving the authorization of the interpretation service assignment, scheduling the interpretation service assignment based on the requested date, time, and the availability of the interpreter; determining whether to activate a telecommunication connection between the plurality of the computing devices associated with the interpreter and service recipient based on the requested date, time, and the availability of the interpreter; and responsive to determining that the telecommunication connection is activa…