Point of sales and customer support for femtocell service and equipment
US9246759B2 · kind B2 · utility
Assignees
Inventors
Key dates
| Filing date | Dec 11, 2014 |
| Grant date | Jan 26, 2016 |
| Priority date | — |
| Expiry date | Dec 11, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W84/045
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A femto cell service framework is utilized for purchase and service of femtocell equipment and customer support thereof. A point of sale (POS) platform enables purchase of femtocell equipment based on a set of eligibility criteria. POS also allows purchase of add-on services. Direct fulfillment and post-sale transactions such as returns and equipment replacement are also provided. An account management service enables femtocell equipment and service self-care or through customer representatives. Configuration of service account and monitoring of account status is provided. Customer care architecture also enables remote troubleshooting of purchased equipment. Remote troubleshooting includes diagnosis and related manipulation of purchased equipment.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.