Wireless device management with local and remote links
US9264523B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 23, 2013 |
| Grant date | Feb 16, 2016 |
| Priority date | — |
| Expiry date | Oct 18, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W24/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A remote management system employs multiple wireless links, which may include a local wireless link and a remote wireless link. The remote wireless link may be in place between a troubleshooting device held by a person located at a service site, and a remote service center for a service provider, such as an Internet service provider. The local wireless link may be in place between the person at the service site and the equipment needing service, such as a DSL model provided by the service provider. Establishing the multiple links allows the service provider to troubleshoot the equipment, without incurring the substantial cost of sending a specialized service technician to the service site. As examples, the troubleshooting device may be a smart phone, the remote wireless link may be a cellular connection, and the local wireless link may be a Bluetooth or NFC connection.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.