Personalizing communications services using environmental data
US9264542B2 · kind B2 · utility
1Cited by
10References
16Claims
0Family size
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Key dates
| Filing date | Nov 30, 2011 |
| Grant date | Feb 16, 2016 |
| Priority date | — |
| Expiry date | Jul 20, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/555
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Personalized communications services are provided when a communication from an initiating party is received at an interactive system. A computer of the interactive system automatically determines predictive information for the communication based on environmental data provided for the communication independent of information provided by the initiating party during the communication. A script for communicating with the initiating party is dynamically updated based on the predictive information. Communications with the initiating party are provided in accordance with the dynamically updated script.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.