Determining electronic media format when transferring a customer between specialists or amongst communication sources at a customer service outlet
US9264667B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 15, 2014 |
| Grant date | Feb 16, 2016 |
| Priority date | — |
| Expiry date | Aug 15, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N7/15
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
Systems, apparatus, and computer program products are provided for determining the media format for transferring a customer from customer between specialists and/or from one communication source to another communication source within a customer service outlet, such as a banking center or the like. For example, while a two-way video conference system may be used for communication between a customer and a remote specialist, in certain instances in which the customer requires transfer to another specialist (e.g., a specialist having a different specialty) other media formats, such as one-way live video conference, live audio-only conference, text chat or the like may be implemented.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.