Systems, methods and articles for providing support information for a software application
US9286567B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 31, 2013 |
| Grant date | Mar 15, 2016 |
| Priority date | — |
| Expiry date | Dec 31, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0793
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems, methods and articles of manufacture for providing support information for a software application and generating a knowledge database of support information. A computer system generates a page of the software application displayable on a display. The page has a support button selectable by a user. In response to selection of the support button, the computer accesses support information regarding the page from a knowledge database that is separate from the software application. The computer generates a support page displayable on the display which includes the support information from the knowledge database. The knowledge database is updated at least partly based on analytical data regarding user access of the support information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.