Patent · US Active

Apparatus and method for routing an incoming call

US9288327B2 · kind B2 · utility

0Cited by

1References

14Claims

0Family size

Assignee

Mitel Networks Corporation · CA

Inventors

Trung Tim Trinh · Ottawa, CA
Tom Gray · Carp, CA

Key dates

Filing date	May 14, 2014
Grant date	Mar 15, 2016
Priority date	—
Expiry date	May 14, 2034

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/253
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

An apparatus and method for routing an incoming call includes the apparatus configured to perform a routing decision resulting in the incoming call being routed to the voicemail of a called user. The apparatus further creates a transcription of a voicemail message being recorded on the voicemail of the called user. This is done by applying a speech analysis process to the voicemail message as the voicemail message is being recorded. Information about a context of the incoming call is determined from the transcription and a second routing decision is performed based on the information.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.