Patent · US Active

System, method, and computer program for identification of common root causes with sequential patterns

US9294631B1 · kind B1 · utility

10Cited by

2References

16Claims

0Family size

Assignee

AMDOCS SOFTWARE SYSTEMS LIMITED · IE

Inventors

Peter Cogan · Dublin, IE
John Henry Hannon · Roscommon, IE
Michael Kerrigan · Rathfarnham, IE

Key dates

Filing date	Apr 25, 2014
Grant date	Mar 22, 2016
Priority date	—
Expiry date	Apr 26, 2034

Classification

Technology area (CPC H)Electricity
CPC primaryH04M15/70
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system, method, and computer program product are provided for identification of common root causes with sequential patterns. In use, a plurality of customer event sequences are identified. Additionally, the plurality of customer event sequences are grouped into a hierarchical framework of patterns. Further, a root-cause analysis (RCA) is performed for the customer event sequences utilizing the hierarchical framework of patterns.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.