Active learning on statistical server name extraction from information technology (IT) service tickets
US9299031B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 24, 2013 |
| Grant date | Mar 29, 2016 |
| Priority date | — |
| Expiry date | Feb 7, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Access is obtained to a plurality of information technology services problem tickets. At least a first subset of the tickets include free text tickets with server names embedded in unstructured text fields. The server names are extracted from the first subset of the tickets via a statistical machine learning technique. Using the extracted server names, those of the first subset of the tickets from which the server names have been extracted are linked to corresponding server entries in a configuration information database to facilitate resolution of problems associated with the first subset of the tickets from which the server names have been extracted; and/or at least one of the extracted server names is identified as missing from a list of known server names.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.