Index of suspicion determination for communications request
US9307078B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 10, 2015 |
| Grant date | Apr 5, 2016 |
| Priority date | — |
| Expiry date | Feb 10, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6027
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The risk that an incoming emergency call is a prank call is presented in real-time to the called party, in the form of, e.g., an index of suspicion. An index of suspicion aggregation server quantifies, qualifies, and aggregates risks, suspicions, and/or threats relevant to a call center to formulate a scale of suspicion. Metrics are acquired (e.g., calling device location information, device configuration information, caller information, etc.) relevant to each communications request made to a call center and uses acquired metrics to rate communications requests based on a known scale of suspicion. Once a suspicion rating is determined for a communications request, the communications request is routed to a relevant call-taker terminal, as is the index of suspicion for that incoming call. Real time presentation of the index of suspicion enables call-takers to make better call-handling decisions based on risk analysis and historical call data associated with a given caller.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.