Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call
US9313312B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 17, 2012 |
| Grant date | Apr 12, 2016 |
| Priority date | — |
| Expiry date | Mar 22, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2027
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.