System and method for managing and identifying subject matter experts
US9317574B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 7, 2013 |
| Grant date | Apr 19, 2016 |
| Priority date | — |
| Expiry date | Apr 30, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2216/03
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In one embodiment, a method includes collecting communications from a plurality of sources. The method further includes selecting a set of topics and a set of users. In addition, the method includes, for each user, identifying, from the collected communications, conversations in which the user has participated. Moreover, the method includes, for each topic, for each user: measuring a proportion of the identified conversations that contain content suggestive of the topic; analyzing timing of the identified conversations; and examining relationships among data attributes of the identified conversations. Further, the method includes generating multidimensional expertise data. The multidimensional expertise data is representative of the user's expertise on the topic. The multidimensional expertise data includes a topical dimension, an expertise-scope dimension, and a timeline dimension. The method also includes, for each topic, ranking the set of users by expertise index. Also, the method includes providing a searchable interface.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.