Diagnosing incidents for information technology service management
US9317829B2 · kind B2 · utility
42Cited by
8References
27Claims
0Family size
Assignee
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Key dates
| Filing date | Nov 8, 2012 |
| Grant date | Apr 19, 2016 |
| Priority date | — |
| Expiry date | Jan 2, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/0635
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Diagnosing and detecting causes of an incident may comprise classifying the incident by keywords, searching for co-occurring and reoccurring group of incidents, summarizing commonalities in the group of incidents, correlating the group of incidents with causes, defining association rules between the commonalities, and predicting potential problems based on the correlated group of incidents with causes.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.