Automating natural-language interactions between an expert system and a user
US9324025B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 27, 2013 |
| Grant date | Apr 26, 2016 |
| Priority date | — |
| Expiry date | May 29, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/046
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and associated systems for automating natural-language interactions between an expert system and a user. Characteristics of and relationships among elements of a set of business processes are captured, organized into a data structure, and stored as a set of business process models. The format, contents, and organization of these models are chosen to facilitate translating characteristics of the business processes into a format that may be stored in a knowledgebase of an expert system. The structured business-process models are then translated into a component of a knowledgebase from which an expert system may infer rules that guide its natural-language user interactions that relate to the business processes. In some embodiments, a similar method may be used to automatically translate business-process metadata, such as concept classes and process classes, into a similar knowledgebase-compatible format.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.