System and method for communications routing
US9325718B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 14, 2014 |
| Grant date | Apr 26, 2016 |
| Priority date | — |
| Expiry date | Feb 14, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L63/166
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Provided is a system which allows a user to efficiently locate and contact those individuals the user would like to communicate with. The system can also collect or access data about users in order to determine the best contact point to use at a particular time. Some of the data may include information pertaining to a user's appointments, schedule, activities, location and/or contact point usage. The system can monitor the data and may determine an individual's usage patterns in order to select or suggest contact points that are the best to contact a particular user at a particular time. The system may also determine or receive settings that allow for the routing of communications to particular contact points based on how the user receiving the communication would prefer to be contacted. Further, the system may securely route sensitive communications and prevent or limit forwarding of the sensitive information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.