Method and system for routing video calls to a target queue based upon dynamically selected or statically defined parameters
US9344674B2 · kind B2 · utility
9Cited by
14References
20Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jul 18, 2014 |
| Grant date | May 17, 2016 |
| Priority date | — |
| Expiry date | Jul 18, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/12
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A computer-implemented method routes a video relay service call to a call queue corresponding to a preferred language after receiving an input from a user to initiate a video relay service call. The preferred language may be stored in connection with the phone number being called, and the system automatically routes the video relay service call to a call queue for one or more sign language interpreters fluent in the language associated with the telephone number. If there is no default language associated with the phone number being called, the caller can be asked for a language, or a default language can be used.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.