Memory dump file collection and analysis using analysis server and cloud knowledge base
US9354962B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 10, 2013 |
| Grant date | May 31, 2016 |
| Priority date | — |
| Expiry date | Apr 11, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0778
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An automatic technique for a timely diagnostic uses a cloud service and includes (1) after a memory dump file is generated, uploading the dump file and system configurations to an analysis server, (2) extracting key call stacks from the dump file in the server, (3) searching a cloud-based knowledge base for entries corresponding to contents of the call stack and the system configurations (like model, SW version, etc.), these entries representing known issues having similar call stack contents and/or system configurations. If relevant knowledge base entries are found, then they are used to identify a root cause and suggest solutions. If no relevant knowledge base entries are found, this result is reported along with any other potentially useful data from the dump file analysis, such as an identification of a product area for a program identified by the dump file name.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.