Embedded multi-channel knowledgebase
US9355354B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 15, 2008 |
| Grant date | May 31, 2016 |
| Priority date | — |
| Expiry date | Nov 9, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/016
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments of the present invention provide a method, system and computer program product for an embedded multi-channel knowledgebase for embedded product support. In one embodiment of the invention, an embedded multi-channel knowledgebase data processing system can be configured for embedded product support. The system can include a consumer appliance, a knowledgebase embedded in the consumer appliance, a help module disposed in the consumer appliance and programmed to provide access to the knowledgebase through the consumer appliance, and multi-channel escalation and reporting logic coupled to the help module. The logic can include program code enabled to escalate support requests in the help module from the embedded knowledgebase to a remote, communicatively coupled response manager over a computer communications network.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.