Collecting and attaching a bug trace to a problem information technology ticket
US9372777B2 · kind B2 · utility
8Cited by
9References
14Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 28, 2013 |
| Grant date | Jun 21, 2016 |
| Priority date | — |
| Expiry date | Apr 7, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/865
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and arrangements for enhancing a ticket relative to user interaction with a system. An information technology ticket related to user interaction with an information technology system is received, and a system trace is activated, wherein additional input related to the user interaction with the information technology system is accepted. Information derived from the trace of the information technology system is associated with the information technology ticket. Other variants and embodiments are broadly contemplated herein.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.