Real-time appointment of enterprise mobile agents in response to customer requests

US9378511B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Girish B. Chafle · New Delhi, IN
• Dipanjan Chakraborty · Sherghati, IN
• Koustuv Dasgupta · Kanchinakote, IN
• Anant Kumar · Santa Clara, US
• Sumit Mittal · Sidhauli, IN
• Sougata Mukherjea · New Delhi, IN
• Seema Nagar · Phul, IN

Key dates

• Filing date: Jul 15, 2009
• Grant date: Jun 28, 2016
• Expiry date: Jan 8, 2032

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/016
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Techniques for enabling real-time enterprise workforce management over a telecom network are provided. The techniques include receiving real-time workforce information from one or more telecom networks, and using the real-time information for dynamic load optimization to enable real-time enterprise workforce management.