Self troubleshooting home router
US9379939B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 26, 2012 |
| Grant date | Jun 28, 2016 |
| Priority date | — |
| Expiry date | Aug 3, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L12/2834
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A device detects DNS timeouts indicative of a connectivity problem, determines, after detection of the DNS timeouts, whether a reboot timer has expired prior to troubleshooting the connectivity problem, and reboots the device and collect error logs when the reboot timer has expired. The device determines whether the rebooting of the device has corrected the connectivity problem, and provides a request to perform a reset of the device when the rebooting of the device fails to correct the connectivity problem. The device receives, based on the request, an instruction to perform the reset of the device, resets the device based on the instruction, and determines whether the resetting of the device has corrected the connectivity problem. The device sends the error logs to the log server when either the rebooting of the resetting of the device corrects the connectivity problem.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.