Call indicator tool

US9380265B2 · kind B2 · utility

Assignee

• Bank of America Corporation · US

Inventors

• Carrie Anne Hanson · Charlotte, US
• Alicia C. Jones-McFadden · Fort Mill, US
• Craig Sobol · Waxhaw, US
• Brent Alan Shelkey · Huntersville, US
• Kimberly Ya-chin Chang · Houston, US
• Sarah Beth Gottfried · Westlake, US
• Wang Liang · Nanhu, CN
• Neha Rani Rathi · Reston, US
• Anthony Scott Wong · Morganfield, US

Key dates

• Filing date: Oct 31, 2014
• Grant date: Jun 28, 2016
• Expiry date: Oct 31, 2034

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M2201/38
• WIPO field: Audio-visual technology
• WIPO sector: Electrical engineering

Abstract

Embodiments of the invention detail systems, computer program products, and methods for providing a call indicator tool. In an exemplary embodiment the system presents, on the display of a video conference apparatus, a call indicator widget linked with a video conference communication session. The call indicator widget may include (i) at least one selectable feature and (ii) at least one label for presenting information to the customer via the call indicator widget. Through user input the system may receive an indication that the customer selected the at least one feature, and in response to receiving the indication, alter the display to present information related to the selectable feature.