Computer-implemented system and method for efficiently reducing transcription error during a call
US9392108B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 21, 2015 |
| Grant date | Jul 12, 2016 |
| Priority date | — |
| Expiry date | Dec 21, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/0638
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer-implemented system and method for efficiently reducing transcription error during a call is provided. A group of similar questionable utterances is monitored. Each questionable utterance is assigned a transcribed value and is selected from a different call. A sample of the similar questionable utterances is selected from the group and provided to a human transcriber. A further transcribed value for each of the similar questionable utterances in the sample is received from the human transcriber. The further transcribed values for the similar questionable utterances in the sample are compared. Each of the remaining similar questionable utterances in the group are provided to the human transcriber when the compared further transcribed values of the similar questionable utterances in the sample are different.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.