User support experience with automatically generated virtual environment
US9405645B2 · kind B2 · utility
2Cited by
7References
20Claims
0Family size
Assignee
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Key dates
| Filing date | Nov 14, 2013 |
| Grant date | Aug 2, 2016 |
| Priority date | — |
| Expiry date | May 18, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2009/45595
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A virtual environment service obtains automatically collected diagnostic information from a deployed instance of a computer system and automatically generates a reproduction of an environment of the instance of the computer system, based upon the collected diagnostic data. User interactions with the virtual diagnostic environment can be recorded to identify a technical issue with the deployed instance of the computer system. A fix for the issue is applied in the virtual diagnostic environment so that it can be verified by the user prior to applying it to the deployed instance.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.