Dynamic escalation of service conditions
US9417939B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 20, 2012 |
| Grant date | Aug 16, 2016 |
| Priority date | — |
| Expiry date | May 16, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/3006
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems, methods, and software are provided for dynamically escalating service conditions associated with data center failures. In one implementation, a monitoring system detects a service condition. The service condition may be indicative of a failure of at least one service element within a data center monitored by the monitoring system. The monitoring system determines whether or not the service condition qualifies for escalation based at least in part on an access condition associated with the data center. The access condition may be identified by at least another monitoring system that is located in a geographic region distinct from that of the first monitoring system. Upon determining that the service condition qualifies for escalation, the monitoring system escalates the service condition to an escalated condition and initiates an escalated response.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.