Prediction interactive vocla response
US9420098B2 · kind B2 · utility
5Cited by
4References
13Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 8, 2013 |
| Grant date | Aug 16, 2016 |
| Priority date | — |
| Expiry date | Feb 22, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for responding to calls in an Interactive Voice Response system (IVR) of an organization, the method comprising receiving in an IVR a call from a customer of the organization, activating a response in the IVR based at least on former interactions with the organization, and wherein the IVR is a computerized system comprising at least one processor, and an apparatus for performing the same.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.