Generating a representation of the status of a data processing system based on empirical operations metrics and derived sentiment metrics
US9438480B2 · kind B2 · utility
2Cited by
1References
27Claims
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Key dates
| Filing date | Mar 24, 2014 |
| Grant date | Sep 6, 2016 |
| Priority date | — |
| Expiry date | Mar 10, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/0817
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method includes performing operations as follows on a processor: communicating with a data processing system to collect empirical data associated with operations of the data processing system, communicating with a customer feedback system to collect user sentiment data associated with the data processing system, generating an operational status of the data processing system based on the empirical data, generating a sentimental status of the data processing system based on the user sentiment data, and generating a composite status of the data processing system based on the operational status and the sentimental status.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.