Systems and methods to determine quality of services provided over real-time communication connections
US9444937B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 29, 2014 |
| Grant date | Sep 13, 2016 |
| Priority date | — |
| Expiry date | Dec 29, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5233
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A computing apparatus configured in the communication system to store data about advisers, including availability status of the advisers for real time communications with customers, ratings of the advisers by prior customers, compensate rates of the advisers, probability of being connected within a period of time for real time communication with customers, etc. The computing apparatus presents the advisers to customers based on the stored information and provide real time communication connections in response to selections of the presented advisers. Based on monitoring customer interaction with the system, the computing apparatus is configured to detect dissatisfactions, determine authenticity of the dissatisfactions based on user history and usage patterns of the system, and automatically provide a refund to the user without a refund request from the user and/or an explicitly user confirmation of the detected dissatisfaction.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.