Interactive dashboard based on real-time sentiment analysis for synchronous communication
US9460083B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 13, 2013 |
| Grant date | Oct 4, 2016 |
| Priority date | — |
| Expiry date | Mar 13, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/30
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Provided is a technique for providing an interactive dashboard based on real-time sentiment analysis for synchronous communication. In real time, while monitoring communications between a first user and a second user, a cumulative sentiment score is generated representing a sentiment of the first user during a period of time and an instantaneous sentiment score representing a sentiment of the first user at a current time. In real time, an interactive dashboard is displayed with a visual representation for the first user having a first indicator representing the cumulative sentiment score and a second indicator representing the instantaneous sentiment score.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.