Remote agent capture and monitoring
US9462238B1 · kind B1 · utility
4Cited by
0References
21Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Oct 28, 2010 |
| Grant date | Oct 4, 2016 |
| Priority date | — |
| Expiry date | Mar 15, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/38
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
Methods and systems for monitoring a remote agent. An agent's workstation may be provided with an application that receives a trigger condition at an agent workstation during a communication between the remote agent and a caller. During the communication, it may be determined if video imagery of the remote agent is required. If so, video imagery capture may be triggered. The video imagery may be associated with activities of the remote agent during the capture, and the video imagery stored at a recorder for later playback.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.