Automated recognition system for natural language understanding
US9472185B1 · kind B1 · utility
22Cited by
27References
9Claims
0Family size
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Key dates
| Filing date | Oct 10, 2013 |
| Grant date | Oct 18, 2016 |
| Priority date | — |
| Expiry date | Jun 3, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2061
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.