Methods and systems for dispatching messages to mobile devices

US9479638B2 · kind B2 · utility

Assignee

• MXGO Technologies, Inc. · US

Inventors

• Jens Horstmann · Goldkronach, DE
• Vincent L. Tang · Pleasanton, US
• Alan Rothkopf · Palo Alto, US
• Tal Dayan · Los Gatos, US
• Arie Avnur · Cupertino, US
• Justin M. Kitagawa · Moraga, US
• Carolyn B. Boyce · Sunnyvale, US
• Aleksandr M. Schvartsman · Sunnyvale, US
• Aswath N. Satrasala · Sunnyvale, US
• Ajay Govindarajan · Santa Clara, US

Key dates

• Filing date: Jun 7, 2013
• Grant date: Oct 25, 2016
• Expiry date: Jun 7, 2033

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04W4/12
• WIPO field: Digital communication
• WIPO sector: Electrical engineering

Abstract

A server includes a mail interface that can communicate messages using various formats and protocols to track down recipients of important messages. An automated dispatcher maintains dispatching rules that establish preferences for message routing. The dispatching rules distinguish between email, mobile-phone, and pager addresses and communication protocols and can be set to try different addresses and protocols to get a message to one or more recipients. Forwarded messages can be reformatted for the receiving device, while a copy of the original message is retained. Messages may be reformatted to include the phone number of the message sender. The reformatted message can then present the user with an option to return the message via a phone call. The reformatted message can include more than one phone number, in which case the sender's phone numbers can be prioritized for presentation to the user. The reformatted message can also present the user with an option to review notes or other contact-specific information prior to responding to the message.