Method and system for call data analysis
US9479649B2 · kind B2 · utility
3Cited by
1References
21Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Aug 22, 2014 |
| Grant date | Oct 25, 2016 |
| Priority date | — |
| Expiry date | Dec 24, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/0084
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
The present invention provides a method and apparatus for collecting diagnostic messages and collating them into correlated groups to be matched to specific calls, to identify and diagnose issues with those calls.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.