Method and system for managing field convertible customer replaceable components
US9488947B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 23, 2009 |
| Grant date | Nov 8, 2016 |
| Priority date | — |
| Expiry date | Sep 17, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG03G15/553
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A method and system for managing field convertible operator replaceable components associated with a rendering device. A file that defines a set of operator replaceable components can be created and remotely installed on the device. The replaceable components associated with the device can be easily changed from a designation as a customer service engineer replacement component to an operator replacement component and vice versa. A determination that an operator is allowed to replace the component can be made based on a training level provided to the operator, the component availability, a usage pattern, and/or a security level. Such an approach enables the operator to perform the majority of maintenance on the device without requiring the services of a field engineer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.