Systems and methods for it services and social knowledge management using perspectives
US9495062B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 27, 2013 |
| Grant date | Nov 15, 2016 |
| Priority date | — |
| Expiry date | Feb 21, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0201
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A perspective management system configured for providing a perspective editor through which users in the IT environment can build perspectives. A perspective specifies a set of IT objects representing a portion of the IT environment that a user or a group of users care about. The perspective management system implements a social networking paradigm. As such, each IT object has an activity stream configured for capturing communications, notifications, and knowledge related to the IT object. Perspectives are themselves IT objects. Therefore, each perspective also has an activity stream. In response to a request from a client device such as for an impact analysis on a change, an incident, or a problem, the system constructs a graphical view for display on the client device showing a potential impact on objects in one or more of the perspectives involved.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.