System and method for evaluating intent of a human partner to a dialogue between human user and computerized system
US9495962B2 · kind B2 · utility
23Cited by
8References
24Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 19, 2012 |
| Grant date | Nov 15, 2016 |
| Priority date | — |
| Expiry date | Jan 27, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2013/083
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system and method for assigning relative scores to various possible intents on the part of a user approaching a virtual agent, the method comprising predicting priority topics, including gathering first data and employing the first data to discern and seek user confirmation of at least one possible intent on the part of the user; and subsequent to receipt of the confirmation, gathering second data and employing the second data to provide service to the user to suit the user's confirmed intent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.