Patent · US Active

System and method for social message classification based on influence

US9497289B2 · kind B2 · utility

0Cited by

2References

17Claims

0Family size

Assignee

Genesys Telecommunications Laboratories, Inc. · US

Inventors

Alex Khodorenko · Walnut Creek, US
Vladimir Pimtchenkov · Pleasant Hill, US
Sergey B. Belov · Walnut Creek, US
Yevgeniy Petrovykh · Walnut Creek, US
Patrick Mackey · Ottawa, CA

Key dates

Filing date	Dec 7, 2012
Grant date	Nov 15, 2016
Priority date	—
Expiry date	Oct 4, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5191
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.