Systems and methods for IT services and social knowledge management using social objects and activity streams
US9503412B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 27, 2013 |
| Grant date | Nov 22, 2016 |
| Priority date | — |
| Expiry date | May 7, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0201
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system implementing a social paradigm for information technology (IT) services and social knowledge management in an IT environment. Physical and non-physical objects in the IT environment are represented by IT objects which are a type of social objects with social features. Each IT object has an activity stream for capturing communications, notifications, and knowledge related to the IT object. An activity stream manager may detect a change to an IT object, automatically generate a post, topic, or comment about the change, and place it in the activity stream of the IT object. For any IT object affected by the change, the activity stream manager may update an associated activity stream to reflect the change and may notify various users of the update in real time. A user interface is provided for the users to, among others, collaborate in the context of the change.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.