Updating of troubleshooting assistants
US9507689B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 17, 2014 |
| Grant date | Nov 29, 2016 |
| Priority date | — |
| Expiry date | Jan 30, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/368
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and arrangements for providing assistance with troubleshooting for system updates. There is sent, to a first database, a feature log associated with an update event at a first location. The feature log is pooled in the first database with feature logs associated with update events at other locations. A signature is created of at least one update from the first database, and the signature is added to a signature database. The signature database is employed to identify one or more deviations, when the at least one update fails in at least one location. The one or more deviations are ranked with respect to at least one other deviation. Other variants and embodiments are broadly contemplated herein.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.